Auvora Shop Shop Delivery Returns Contact

Terms and Conditions of Sale

Last updated: 2026-09-08

1. Who we are

This website is operated by Trader name to be confirmed, trading as AUVORA, a sole trader established in the United Kingdom.

References in these terms to "we", "us" and "our" mean Trader name to be confirmed. "You" means the person placing an order.

2. These terms

These terms apply to every order placed through this website. By placing an order you agree to them. We may update these terms from time to time; the version in force at the time you order is the one that applies to that order.

3. How a contract is formed

Placing an order is an offer to buy. We accept that offer, and a contract is formed, only when we send you an order confirmation email. Paying at checkout, or receiving an automatic order-received email, is not acceptance.

We may decline or cancel an order before dispatch, for example if a product is out of stock, if there was a pricing or description error, or if we cannot verify your delivery address is in Great Britain (see clause 9). If we cancel after you have paid, we refund you in full.

4. Products

Product pages describe the main characteristics of each item as accurately as we can, including photographs where available. Packaging may vary from images shown. Colours can appear slightly different on different screens.

5. Price and payment

The price shown on the product page includes delivery, so it is the full amount you pay: it does not change at checkout and nothing is added afterwards. Payment is taken at checkout through our payment provider; we do not see or store your card details.

6. Delivery

We aim to dispatch orders within the working-day window shown on the product page and at checkout (see also theme/sections/delivery-promise.liquid). If no delivery date is agreed between us, we will deliver within 30 days of the day after you order, as required by the Consumer Contracts Regulations 2013. Risk in the goods passes to you on delivery.

We currently ship to Great Britain only (England, Scotland and Wales). We do not ship to Northern Ireland, the Channel Islands, the Isle of Man, or outside the UK.

7. Your right to cancel (change of mind)

If you are a consumer, you have a legal right to cancel your order for any reason within 14 days of receiving the goods, and a further 14 days to send them back to us. Full detail on how to cancel, who pays return postage, and the exemptions to this right is at legal/returns.md; the model cancellation form required by law is reproduced at the end of this document.

8. Faulty or misdescribed goods

If a product is faulty, not as described, or otherwise fails to meet the standards required by the Consumer Rights Act 2015, you have separate and stronger rights that are not affected by the returns policy above, and we pay the cost of returning it. Full detail is at legal/faulty.md.

9. Where we deliver

We sell to consumers with a delivery address in Great Britain (England, Scotland and Wales) only. We do not currently ship to Northern Ireland, the Channel Islands, the Isle of Man, or outside the UK. If our checkout accepts payment for an order with a delivery address we cannot ship to, we cancel that order and refund you in full, and email you to explain why.

10. Our legal duty

We are under a legal duty to supply goods that comply with the contract of sale, meaning as described, fit for purpose, and of satisfactory quality, under the Consumer Rights Act 2015. Nothing in these terms affects your legal rights.

11. After-sales support

Beyond the statutory rights described above, we do not currently offer an extended or commercial guarantee on any product. If that changes for a specific product, it will be stated clearly on that product's page.

12. Complaints

If something goes wrong, email Contact email to be confirmed with your order number and we will do our best to put it right. We aim to acknowledge every complaint within 2 working days.

13. Codes of conduct

We are not currently a member of any trade association code of conduct.

14. Duration of the contract

Each order is a one-off contract for the sale of goods; we do not offer subscriptions. There is no minimum-duration obligation on you as a customer.

15. Deposits

We do not take deposits. The full price is taken at the time you order.

16. Digital content

We sell physical goods only. No digital content is supplied under these terms, so the functionality and compatibility disclosures required for digital content do not apply.

17. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be limited or excluded.

18. Events outside our control

We are not liable for any failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control, including delays caused by our delivery carriers or suppliers.

19. Governing law and where you can sue

These terms are governed by the law of England and Wales. If you live in Scotland you can bring proceedings in either the Scottish or the English courts; if you live in Northern Ireland you can bring proceedings in either the Northern Irish or the English courts.

20. Trading Standards

Trading Standards enforce consumer contract law in the UK. Business Companion (businesscompanion.info) is the official guidance both we and Trading Standards work from.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To Trader name to be confirmed, Trading address to be confirmed, Contact email to be confirmed:

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: _______________________________

Ordered on: _______________________________ / Received on: _______________________________

Name of consumer(s): _______________________________

Address of consumer(s): _______________________________

Signature of consumer(s) (only if this form is notified on paper): _______________________________

Date: _______________________________